Refund & Cancellation Policy

1. Overview

This policy describes refund and cancellation terms for monthly subscription plans purchased through AppearIn AI ("the Service"). By making a purchase you agree to the terms below.

2. Subscription plans

Published monthly prices are $299 for Plus and $499 for Pro. Renewal and cancellation terms are shown before purchase.

• First-time refund window: If you cancel within 7 days of your first charge on any subscription plan, we refund the full amount of that first charge.
• No pro-rated refunds for partial months: Outside the 7-day window, partial-month usage is not refundable. Cancellation takes effect at the end of the current billing period and you retain access until then.
• Failed payments: If a renewal payment fails, your account enters a recovery period while Dodo Payments retries the charge and asks you to update the payment method. If payment is not resolved, paid tracking stops and the workspace moves to Free. Saved work is retained.

3. How to cancel

You can cancel a subscription in either of these ways:

• While signed in, open Account and choose Manage billing under Plan & billing, then cancel in the secure Dodo Payments portal.
• Write to sales@appearin.ai from the email address on your account. Include the email used at signup.

Portal cancellations are scheduled immediately for the end of the current billing period. Your Account page shows the cancellation date and access remains available until then.

4. How to request a refund

Email sales@appearin.ai from the email on your account. Include:

• The account email and the plan period involved.
• The reason for the refund (helps us improve).

Approved refunds are returned through the original payment method. Processing time depends on the payment method and provider.

5. Non-refundable scenarios

Refunds are not issued for:

• Subscription periods consumed beyond the 7-day window.
• Monthly subscription renewals outside the first-charge refund window. Cancel before renewal to avoid the next charge.
• Accounts terminated for violation of our Terms of Service.
• Custom contracts, which are governed by the refund terms in the signed agreement.

6. Service interruptions

If a documented Service outage affects your account, we may issue service credits or extend your billing period at our discretion. Contact sales@appearin.ai with details if you believe an outage materially impacted you.

7. Chargebacks

We strongly prefer that you contact us first before initiating a chargeback with your bank or card issuer. Most refund disputes can be resolved within one business day directly. Chargebacks initiated without prior contact may result in account suspension while the dispute is investigated.

8. Changes to this policy

We may revise this policy from time to time. Material changes will be communicated by email at least 14 days before they take effect. The "Last updated" date at the top of this page reflects the most recent revision.

9. Contact

All refund and cancellation enquiries: sales@appearin.ai.